HelloTech Customer Terms of Service

PLEASE READ THIS AGREEMENT CAREFULLY; THIS IS A BINDING CONTRACT.

Welcome to HelloTech! Your access and use of the HelloTech website located at www.hellotech.com (the “Site”) and features, products and services provided by HelloTech, Inc. (“HelloTech”, “we”, “us” or “our”) through the Site (individually and collectively, the “Service”) are subject to the terms and conditions in these Terms of Service (these “Terms”). These Terms constitute a legal agreement between you and HelloTech and are sometimes referred to herein as the “Agreement”.

The Service provides individuals or businesses seeking to obtain technical support services (“Customer”) with a platform where they can engage an individual seeking to provide the selected technical support service (“Tech”). A Customer will use the Service in order to select the desired services and set up a time tor the Tech to perform these on-demand technical support services (a “Booking”). Customers and any other users of the Service are collectively referred to herein as “Users”. The Services and the Site are collectively referred to as the “Platform”.

Please note that the Platform is operated in the United States and is not available to, and should not be accessed and used by, residents of the European Economic Area.

By agreeing to these Terms, including by a click-through or other agreement, or by using any aspect of the Platform, you expressly acknowledge that (a) you have read these Terms and agree to all of their terms and conditions, (b) you are 18 years of age or older, (c) you have the right, authority and capacity to enter into this Agreement, and (d) if you are entering into this Agreement on behalf of an entity, you have authority to act on behalf of that entity and to bind that entity to this Agreement.

You further agree to receive all communications, agreements and notices that we provide in connection with the Platform electronically, including by e-mail, SMS text message, or by posting them on the Site or otherwise making them available through the Platform. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You must agree to these Terms in order to use the Platform, and if you do not accept these Terms then you may not use any aspect of the Platform.

These Terms contain important language governing your use of the Platform. They address, among other things, information about how we provide the Platform, how we or you may terminate the Services and/or access to the Platform, the requirements imposed on you when managing your User account (an “Account”) and how we handle disputes (which includes a class action waiver and binding arbitration in most cases).

1. Updates

HelloTech may update these Terms at any time in its sole discretion, and HelloTech will post the updated version of these Terms on the Site. You understand and agree that you will be deemed to have accepted the updated Terms if you use any aspect of the Platform after the updated Terms are posted. If at any point you do not agree to any portion of these Terms, you must immediately stop using the Platform. Disputes arising under these Terms will be resolved in accordance with the version of these Terms in place at the time the dispute arose. We encourage you to review these Terms frequently to stay informed of the latest modifications.

2. Provision of the Platform

You are responsible for any Internet connection, data usage and telecommunications fees and charges that you incur when accessing the Platform. You acknowledge and agree that HelloTech may make changes to any aspect of the Platform at any time without notifying you in advance.

3. Termination of the Platform

HelloTech reserves the right to deny use of the Platform to any person or entity at HelloTech’s sole and absolute discretion. You acknowledge and agree that HelloTech may stop providing any aspect of the Platform or restrict your use of the Platform at any time, without notifying you in advance, for any reason or no reason. If HelloTech disables your access to your Account, you may be prevented from accessing the Platform, your Account details or any materials contained in your Account.

4. User Accounts and Security

4.1. User Account. To access certain aspects of the Platform, you must have an Account. You can create an Account by completing the registration process on the Site.

You may be required to provide information about yourself as part of the registration process or your continued use of the Platform. You agree that any registration information that you submit to HelloTech will be correct, accurate and up-to-date. You shall not select or use as a username a name (a) of another person with the intent to impersonate that person; (b) subject to any rights of a person other than you with appropriate authorization; or (c) that is otherwise offensive, vulgar or obscene.

4.2. User Account Security. Maintaining your Account security is very important. You are solely responsible for maintaining the confidentiality of your Account password and for all activities that are conducted via your Account. You agree to notify HelloTech immediately if you become aware of any unauthorized use of your password or of your Account.

4.3. User Account Sharing or Transfers. Accounts are registered to you personally and may not be transferred at any time under any circumstances. You should not share your Account with, or disclose your password to, anyone else.

4.4. Deactivation by You. You have the right to deactivate your account at any time. You may deactivate your account by emailing us at [email protected], or by calling us at 1-844-986-4945. We may maintain a record of account and order history for deactivated accounts.

4.5. Termination by HelloTech. HelloTech may terminate your Account at any time for any reason or no reason, including if: (a) HelloTech determines that you are (i) in breach of or otherwise acting inconsistently with these Terms or (ii) engaging in fraudulent or illegal activities or other conduct that may result in liability to HelloTech; (b) HelloTech determines it is required by law to terminate your Account; or (c) HelloTech decides to stop providing the Platform or critical portions of the Platform. When terminating your Account, HelloTech may delete the Account and all the information in it. You have no ownership rights to your Account.

4.6. Effect of User Account Deactivation. If you voluntarily deactivate your Account, you may reactivate that Account at any time by contacting us via email at [email protected], or by telephone at 1-844-986-4945. Accounts terminated by HelloTech for any type of abuse including, without limitation, a violation of these Terms, may not be reactivated for any reason without the consent of HelloTech, which may be withheld in HelloTech’s sole and absolute discretion.

5. Cancellation and Rescheduling

Our cancellation and rescheduling policies are posted at Cancellation Policy and may be updated from time to time without notice.

6. Pricing and Payments

6.1. Fees and Payments. All prices, fees and other amounts for the Platform are set forth on the Site (the “Fees”). All amounts shall be expressed and paid in United States Dollars. All Fees are subject to change at any time without notice; no Fee is confirmed until the checkout process is complete. The Fees may include a platform fee, in which case such platform fee will be indicated as a line item at checkout. Except as otherwise expressly set forth herein or as expressly approved by HelloTech in writing in its sole discretion, all payments made are final and non-refundable and a User shall not have the right to cancel its purchase for any reason. If you use PayPal or any other payment or financial mechanism (“Payment Provider”), the applicable Payment Provider agreement governs your use of such Payment Provider, and you should refer to that agreement, and not these Terms, to determine your rights and liabilities with respect thereto. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT MEANS USED TO INITIATE ANY TRANSACTION. All information that you provide to us or our third-party payment processors must be accurate, current and complete. You will also be responsible for paying any applicable taxes relating to payments that you make. HelloTech shall have no liability or responsibility to you or any other third party in connection with the accuracy of the Payment Provider information provided by you or your use of any Payment Provider (including any fees charged by such Payment Provider in connection with such use).

6.2. Payment Processing. When you make a Booking, we will place a hold on the credit card that you provide to us at the time of Booking, such hold in the amount of the anticipated charge for the applicable Booking. Upon your marking the Booking as complete via the mobile app for Techs or other method facilitated by HelloTech such credit card will be charged if payment was not made via other means on the Platform. You may change the payment method at any time prior to job completion by emailing us at [email protected], or by calling us at 1-844-986-4945. Fees for cancellations and rescheduled Bookings, in accordance with the cancellation and rescheduling policies referred to in Section 5, will be charged to the credit card provided at the time of Booking.

6.3. Failed Transactions. In the event that HelloTech is unable to successfully charge any linked payment instrument, HelloTech will notify you via email and/or within the “My Account” page, and you will be unable to initiate further orders or transactions with your Account. Upon HelloTech’s notification to you of such failure, you agree to link a new, valid payment instrument as soon as possible but in any event within three (3) business days. Your HelloTech Account may be disabled until a valid payment instrument is provided and the outstanding uncharged balance is resolved by HelloTech. HelloTech is not responsible for any charges imposed by the issuer of your payment instrument as a result of any failed charge by HelloTech. To the extent that HelloTech is unable to successfully charge any payment instrument linked to your Account as payment for authorized transactions for more than thirty (30) days, you understand and agree that HelloTech may employ a collection agency or other business in an effort to collect any outstanding debts and fees associated with your User Account, and you will not contest the use of a third party to collect the debt and fees owed to HelloTech. You agree that you will be responsible for any legal, court, arbitration or collection agency fees associated with rectifying your account and all monies owed thereunder. You agree that HelloTech, or any agency or business employed by HelloTech, has the right to contact you and your heirs via telephone, email or in-person using the information you provided upon registration or during any contact with HelloTech, in an effort to collect any monies and fees owed under your account, whether specifically referenced in these Terms or not, and such contact may be made in a manual or automated fashion.

6.4. Subscription Plans.

(a) Annual Subscription Plans. We offer Users the opportunity to enroll in a subscription plan (a “Subscription Plan”). All Subscriptions Plans are annual commitments and are billed on either an annual or monthly basis. For clarity, Subscription Plans that are billed on a monthly basis are annual commitments.

(b) Fees. If you purchase a Subscription Plan, you will be charged the subscription fee, plus any applicable taxes, plus set-up fee (if applicable) and other charges (“Subscription Fee”), at the beginning of your Subscription Plan and monthly or annually, as specified when you purchase such Subscription Plan thereafter. Subscription Plans and Subscription Fees are described in more detail at https://www.hellotech.com/plans, and may be updated from time to time without notice (except that the monthly fee for any “Annual Plan, Pay Monthly” (if such option is selected at checkout) will remain locked in for the first year of such Subscription Plan).

(c) Subscription Initiation. Subscription Plans become active as soon as your initial payment is processed. If you select the “Annual Plan, Pay Annually” option, the entire applicable annual Subscription Fee plus applicable taxes will be charged at the initial payment. If you select the “Annual Plan, Pay Monthly” option, the applicable first month’s Subscription Fee plus set-up fee and applicable taxes will be charged at the initial payment, and thereafter the monthly Subscription Fee plus applicable taxes will be charged each month for the duration of the applicable year for that annual Subscription Plan.

(d) Trial Subscriptions. If you enroll in a free trial subscription, the free trial subscription will automatically convert into a paid subscription at the end of the trial period (which trial period will be indicated at the time of the enrollment in such trial period). Unless otherwise indicated, free trial subscriptions will automatically convert into HelloTech’s Online Support Annual Plan, Pay Monthly. You may cancel the automatic conversion into a paid subscription from “My Account” or by contacting HelloTech support at [email protected] at any time on or prior to the last business day before the auto-conversion is scheduled to take effect.

(e) Renewal. Your Subscription Plan will renew automatically at the end of the applicable subscription period (i.e., at the end of the one-year period) until you turn off auto-renewal. Renewal rates are subject to change, but you will be notified of any change in your rate and be provided with the option to cancel in accordance with these Terms. Plan auto-renewal may be disabled at any time (but must be done on or prior to the last business day before the auto-renewal is scheduled to take effect in order to avoid being charged for such renewed term), however the plan will remain active for the remainder of the annual plan period and you will be responsible for the applicable charges for the remaining months of the annual plan. You may turn off the auto-renewal option from “My Account” or by contacting HelloTech support at [email protected]. If you elect not to renew, your right to use the Platforms under the Subscription Plan will continue until the end of your then current subscription period and will then terminate without further charges.

(f) Cancellation. You may cancel your Subscription Plan only within the first 30 days of the Subscription Plan’s annual term. If you choose to cancel your Subscription, you will receive a refund of the Subscription Fees less any savings or discounts that you have received. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at [email protected] or calling 1-833-599-5711.

(g) Deactivation. Payment failures will result in immediate deactivation of the applicable Subscription Plan(s). HelloTech Services will not be available to Users with a deactivated plan due to payment failure. Any outstanding payments will need to be made in order to reactivate the applicable Subscription Plan and bring your account current.

6.5. Gift Cards. HelloTech may offer gift cards for purchase ("Gift Cards"). Gift Cards are redeemable only as payment for a Booking or a Subscription Plan. Gift Cards have no cash value and are not redeemable for cash unless otherwise required by law. Gift Cards must be presented (or the applicable identification number entered) at the time of payment and any available balance will be applied to your purchase. Gift Cards do not expire and there are no inactivity, dormancy or service fees associated with Gift Cards. You agree that you will comply with all Gift Card terms and conditions. Gift Cards are not replaceable if lost or stolen. Gift Cards cannot be used for previous purchases, credits, or the purchase of Gift Cards, and cannot be used to make a payment towards third party items the balance on a credit card. We reserve the right to limit quantities of Gift Cards purchased by any person or entity and to cancel a Gift Card if we believe that the Gift Card was obtained through fraudulent or unauthorized means. No credit card, credit line, overdraft protection, or deposit account is associated with your Gift Card. Unused Gift Card balances are not transferable, and you may not sell a Gift Card or otherwise barter for its exchange although you may give a Gift Card to someone else as a gift. A Gift Card is void if copied, altered, transferred, purchased or sold. Purchases of Gift Cards are final and not refundable. We reserve the right to correct the balance of a Gift Card if we believe that a billing error has occurred, and we disclaim all liability for any such billing errors. Gift Cards and their use are subject to these Terms and use of a Gift Card constitutes acceptance thereof. Applicable terms and conditions are subject to change without notice. If the laws pertaining to a Gift Card require additional or different terms and conditions, then such terms and conditions shall apply. For questions or additional information, contact us at [email protected]. In the event you do not use your Gift Card for a certain period of time, we may be required to turn over the remaining Gift Card balance to a state under such state's unclaimed or abandoned property law. Although your Gift Card does not expire, if we are obligated to turn over the remaining balance of your Gift Card under a state's unclaimed property law, by operation of law we will be released from any further liability or obligation with respect to your Gift Card and you may be required to contact the state's unclaimed property administrator to attempt to recover your unused Gift Card balance. To protect your right to continue to use your remaining Gift Card balance, we will make reasonable efforts to exempt your Gift Card from state unclaimed property laws.